Organization of emergency medical services to the population of the Krasnodar region through the implementation of digital technologies

One of the most pressing issues in modern healthcare is finding ways to optimize the work of the emergency medical service, its deep reform, and the introduction of information and digital technologies into its organization.

The aim of this study is to create an application for calling an emergency medical team through the user›s personal account.

Materials and methods. A central call reception service is being created through a mobile application operating on Android-based systems compatible with version 11 or higher. Android is capable of performing all the functions of the web service.

Results. To facilitate interaction between the caller and the EMS team, a corresponding web service is created, enabling calls to 03 or 103 numbers. The service provides information about the stages of call processing. Implementing the service will reduce the number of phone calls to the 03 line, including repeat calls, and reduce the waiting time for an operator. To create a patient profile in the call reception service, each registered user must enter their data or the data of relatives for the possibility of calling EMS for them and subsequently track information about the call. Creating an application for calling EMS teams through the subscriber›s personal account allows: 1) рromptly forwarding EMS calls (often there is a need for prolonged dialing due to line congestion), improving subscriber or their relatives› accessibility to the EMS service and to the call reception dispatcher; 2) the service contains information (archive) about previous calls, including information about chronic diseases; 3) receiving feedback on the quality of medical care provided; 4) tracking the movement of the EMS team and indicating the arrival time of the team.

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