SEARCH OF INDICATORS OF AVAILABILITY AND QUALITY OF THE EMERGENCY MEDICAL SERVICE

Abstract

Results of research with the purpose to reveal the most significant indicators of an emergency medical service which characterize the main directions of its work are presented in article and can be used as indicators of work of service. For a scientific assessment of the importance of the offered indicators of availability and quality of an emergency medical service (n = 51) the method of expert evaluations was used, heads of an emergency medical service, chief specialists of an emergency medical service of subjects of the Russian Federation (n = 76) acted as experts. Processing of results is carried out with use of a method of determination of weight coefficients and the cluster analysis. Indicators of structural quality of service-security with all-profile crews of an emergency medical service and motor transport became actual indicators. They allowed to carry out the detailed analysis of a condition of service of an emergency medical service and to reveal the main problems-deficiency of all-profile crews of an emergency medical service and motor transport of an emergency medical service, their deviation from standard indicators that creates threat of availability and to quality of an emergency medical service.