Sociological research to study the quality of emergency medical aid to the population of the Republic of Uzbekistan by the method of questionnaire

Abstract

   In order to improve the system of emergency medical aid in the Republic of Uzbekistan, the issues of its availability and quality, as well as resources, technology and the results of the functioning of the system should be considered and analyzed taking into account the opinion of the heads of medical organizations, medical workers providing emergency medical care, as well as from the standpoint of study of patient satisfaction. To this end, a sociological study was conducted in 2021, the program of which included studying the opinions of the heads of medical organizations providing emergency medical care (stage 1) and employees of mobile ambulance teams (stage 2). Statistical and analytical methods were used. The data obtained allow us to note, in general, a positive assessment of the state of emergency medical care in the Republic of Uzbekistan by the heads of medical organizations. At the same time, according to the survey data, the medical workers themselves need to improve the working conditions of mobile teams, due to the significant volumes of non-core work, as well as the heavy work-load due to the high population density in the service area. The problems are exacerbated by the lack of informatization and automation of ambulance units, as well as the factor of “professional burnout” of personnel.